SmartGo IPTV Terms & Conditions

1. Introduction

These Terms & Conditions govern your access to and use of the SmartGo IPTV website and services.

By accessing our website, requesting a trial, placing an order or using a SmartGo IPTV subscription, you acknowledge that you have read and understood these terms and agree to comply with them.

If you do not agree with these terms, please do not purchase, access or use our services.

2. About SmartGo IPTV

SmartGo IPTV provides access to IPTV-related services through internet-connected devices and compatible IPTV applications.

Availability, channel lineups, video-on-demand content, streaming quality and supported features may vary depending on technical conditions, device compatibility, internet connectivity and other factors outside our direct control.

3. Eligibility

You must be legally permitted to enter into a binding agreement in your country or jurisdiction to purchase our services.

If you are purchasing a service on behalf of another person or household, you confirm that you have the necessary authority to do so.

We may refuse or restrict access where required by applicable law, security considerations or these terms.

4. IPTV Subscription Plans

SmartGo IPTV may offer subscription plans with different durations, prices and features.

• The price displayed at checkout applies to the selected plan unless otherwise stated.
• Subscription duration begins according to the activation information provided with your order.
• Available channels and content may change over time.
• Certain features may depend on your device, application or internet connection.
• Promotional pricing may be subject to additional conditions stated at the time of purchase.

5. Free Trial

Where a free trial is offered, the trial is provided so that prospective customers can evaluate the service before purchasing a subscription.

Trial availability may be limited by eligibility requirements, technical restrictions or promotional conditions.

• One trial may be available per eligible customer or household.
• Trial access may be limited or withdrawn in cases of abuse.
• Trial access does not guarantee that every channel or stream will remain available.
• A trial does not automatically create a paid subscription unless clearly stated at checkout.
• Attempts to repeatedly obtain trials through multiple accounts may be restricted.

6. Orders & Activation

After an order has been successfully processed, activation information may be delivered electronically using the contact details supplied during checkout.

Customers are responsible for providing accurate contact information and checking spam, junk or promotional folders where appropriate.

Activation times may vary depending on order verification, payment processing, technical circumstances and support volume.

7. Account Credentials

Subscription credentials are intended for the customer and the permitted use associated with the purchased plan.

• Keep your username and password confidential.
• Do not publicly post subscription credentials.
• Do not attempt to gain access to another customer's account.
• Do not attempt to bypass technical restrictions.
• Notify support if you believe your credentials have been compromised.

We may take reasonable measures to protect accounts and services from unauthorised access or abuse.

8. Payments

Payment must be completed using the payment methods made available at checkout.

Orders may be subject to verification by the payment provider or by our systems before activation.

If a payment is reversed, cancelled, disputed or otherwise determined to be unauthorised, we may suspend or terminate the associated service while the matter is reviewed.

9. Refunds & Cancellations

Refunds and cancellations are handled according to the SmartGo IPTV Refund Policy applicable to your purchase.

Before purchasing a subscription, customers should review the current refund conditions and any applicable limitations.

Where a refund is approved, the method and timing of the refund may depend on the original payment method and payment provider.

Nothing in these terms is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.

10. Service Availability

We aim to provide a reliable streaming experience, but we cannot guarantee uninterrupted availability of every channel, stream or feature at all times.

Service availability may be affected by circumstances including:

• Internet connectivity problems.
• Device or application compatibility.
• Third-party infrastructure failures.
• Network congestion.
• Maintenance and technical updates.
• Changes to channel or content availability.
• Events outside our reasonable control.

11. Device & Internet Requirements

Customers are responsible for having a compatible device, application and sufficiently stable internet connection.

Streaming performance can vary depending on bandwidth, Wi-Fi quality, device hardware, application configuration and network conditions.

SmartGo IPTV is not responsible for poor performance caused exclusively by a customer's device, network, internet provider or third-party application.

12. Compatible Applications

SmartGo IPTV may work with compatible third-party IPTV player applications and devices.

Third-party applications are separate products and may be developed, operated and maintained by independent companies.

SmartGo IPTV does not control third-party application availability, updates, functionality or policies.

13. Prohibited Use

You must not use SmartGo IPTV services to:

• Violate applicable laws or regulations.
• Infringe copyright, trademarks or other intellectual property rights.
• Attempt to obtain unauthorised access to systems or accounts.
• Interfere with or disrupt our infrastructure.
• Reverse engineer or attempt to circumvent technical protections.
• Fraudulently obtain subscriptions or trial access.
• Resell or redistribute access without express authorisation.
• Use the service for malicious, abusive or unlawful activities.

14. Intellectual Property

Unless otherwise stated, the SmartGo IPTV website, branding, logos, design elements, text and original materials are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute or commercially exploit our original website materials without appropriate permission.

Third-party names, trademarks, logos and applications remain the property of their respective owners.

15. Content & Licensing Responsibility

Television channels, broadcasts, films, series, sports and other media may be protected by copyright and other intellectual property rights.

Customers are responsible for using the service in accordance with applicable laws and regulations in their jurisdiction.

SmartGo IPTV does not encourage copyright infringement, unauthorised redistribution or unlawful access to protected content.

For additional information, please review our Legal, Licensing & Responsible Use page.

16. Suspension or Termination

We may suspend or terminate access where reasonably necessary, including in circumstances involving:

• Fraudulent or unauthorised payments.
• Abuse of free trials.
• Unauthorised account access.
• Violation of these Terms & Conditions.
• Illegal or prohibited use.
• Security threats or attempts to compromise our systems.
• Legal or regulatory requirements.

Where appropriate and legally permitted, we may provide notice before taking action.

17. Customer Support

SmartGo IPTV may provide customer support through available communication channels.

Support response times may vary depending on enquiry volume, technical complexity and communication method.

Customers should provide accurate information when reporting technical problems so that support staff can investigate the issue.

18. Limitation of Responsibility

To the maximum extent permitted by applicable law, SmartGo IPTV will not be responsible for losses caused exclusively by events outside our reasonable control, including third-party network failures, internet outages, device failures or circumstances beyond our reasonable ability to prevent.

Nothing in these terms is intended to exclude or limit liability where such exclusion or limitation would be unlawful.

19. Changes to the Service

We may modify, update or discontinue certain features, channels, applications, packages or other aspects of the service from time to time.

Changes may be necessary because of technical requirements, third-party availability, legal requirements, commercial considerations or service improvements.

20. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on this page and the "Last updated" date will be changed accordingly.

Continued use of the service after applicable changes take effect may constitute acceptance of the updated terms where permitted by law.

21. Applicable Law

These Terms & Conditions are intended to operate subject to the mandatory laws and consumer protections applicable to the customer.

Where a specific governing law or jurisdiction is legally required to be stated for SmartGo IPTV, the applicable business and legal information should be inserted here.

22. Contact

If you have questions about these Terms & Conditions, your subscription or our services, please contact SmartGo IPTV using the official contact information published on our website.

For privacy-related questions, please also review our Privacy Policy .